Policies

What You Can Expect from Us

Free Shipping on all items in the Contiguous USA! No surprises or add-in charges at checkout (like “handling fee”, minimum order to get free shipping, or “free shipping” ending up being via the s-l-o-w-e-s-t possible method!). You will be contacted with the shipping costs for any orders shipping to Alaska or Hawaii. See below for more info.
Expert Advice – We have over 25 years’ experience and sell items that we have delivered, assembled, and for which we’ve provided operational training to our customers. We know our products and make expert recommendations. Just call us!
FAST Delivery – Same or next business day shipments. Your order is shipped directly from the manufacturer. There is no delay having it shipped to our warehouse first.
Secure Shopping – Your credit card is safe We employ industry-standard safeguards to protect your information and to encrypt your transaction.
Great Customer Service! - You matter to us! Serving customers’ home medical equipment needs isn’t just a job to us. It’s been part of our personal identities for over 25 years.
Lowest Internet Prices – Guaranteed! Get all the pricing details for a delivered item, we’ll confirm that price, then we’ll beat it! Some restrictions apply. See below for details.

What You Can Expect for Yourself

Complete satisfaction with the products we sell
Help finding the best item for your needs
Fast answers about purchasing through our site

FREE Shipping on All Products in Contiguous U.S.

All products on our website include FREE ground shipping within the contiguous US (48 states).
Unless otherwise noted, please allow 2-5 business days for delivery of most products.
You will be contacted with the shipping costs for any orders placed shipping to Alaska or Hawaii.
Feel free to contact us by phone, email or live chat for any expedited shipping inquires or shipping costs to Alaska or Hawaii.
We cannot ship outside of the 50 states due to manufacturer limitations.

Orders placed shipping to Alaska or Hawaii

You will still see free shipping when you check out due to a limitation in our store software. However, you will be contacted with the additional shipping costs for any order placed shipping to Alaska or Hawaii after we get the shipping estimate(s) from the manufacturer. At that time you can choose to continue with your order or cancel. We apologize for the inconvenience.

Alternatively, you may contact us by phone or live chat during normal business hours, or email us your inquiry, to get the shipping costs before you complete your order.

Eventually all products that have a shipping fee to Alaska and Hawaii will have a note to that effect on the product page to hopefully avoid this confusion.

Fast Shipment and Delivery

At ADHME, we understand our customer’s immediate need for the products they order:

Most of our products are shipped directly by the manufacturer from the warehouse nearest the shipping destination, usually within two business days of receipt of payment.
Please allow 2-5 business days for delivery for most products.
Special rush or expedited shipping may be available for an additional charge. Please call 800-956-6616 or email service@home-med-equip.com with any inquiries.
All equipment will be shipped directly to your home or work along with all available warranty, service and support documents. Items ordered together may arrive in separate boxes and/or at different times, depending on when and/or where they were shipped from.

Larger Products / Additional Time - Some of the larger products do require additional time - such as adjustable beds, hospital beds, geri-chairs, recliners, custom wheelchairs and lift chairs - before they are shipped and occasionally the manufacturer will run out of a product without us knowing. In any case, we will do our best to have your merchandise delivered to you as soon as possible and notify you by telephone and/or email in the event of a delay.

Lowest Price Guarantee

"We will beat any competition’s publicly advertised price on the same exact, in stock product(s) after verification."

Please verify with the business the TOTAL cost to you, including any additional option costs, shipping costs and the item availability. The low price guarantee is void if the other business does not have the product available to ship. Please make note of their website address prior to contacting us because we will need it to verify the price. Be aware, many web (e-commerce) retailers do not include shipping with the price of their products. Or, they may have a lower cost of a particular product (i.e., wheelchair) but it will not include a necessary option (i.e., footrests). Be forewarned about all the fine print.

Some restrictions apply. For example, we may not be able to compete with the "big box" stores such as Amazon, Home Depot, Walmart, Walgreens, etc. These are typically products that big-box stores stock and ship and, thus, qualify the store for the manufacturer's large-quantity discount.

All prices are subject to change without notice.

Order Policy

You can order three (3) easy ways:

1. Order & Pay Online: Use your Visa, Mastercard, American Express, Discover, PayPal account, or set up a payment plan through Bread Pay financing, safely on our secure order checkout.

2. Telephone Orders: Call us toll-free at 800-956-6616 and we will be glad to help you.

3. Mail-In Orders: Select “Check/Money Order” as your payment method during checkout. Print the order confirmation from your web browser and mail it along with your check or money order to:

American Discount Home Medical Equipment

P.O. Box 24827

San Jose, CA 95154

Exchange/Return Policy

Free Damaged Product Return

Any defective merchandise or its part(s) will be replaced, serviced and/or exchanged within the manufacturer’s warranty period.
If you receive a damaged or defective product upon delivery, please call us immediately at 800-956-6616 or email us at service@home-med-equip.com with your order number and images, and we will gladly exchange and/or replace the damaged product or its part(s) at no cost to you.
Additional charges will apply if a product needs to be returned or exchanged that was incorrectly ordered by the customer. See return policy below.

30-Day Return Policy

We offer a 30-day return policy on most products. However, all returns and/or exchanges must have prior authorization and will be shipped at the customer’s expense to the least costly location as determined by ADHME. A 15-20% re-stocking fee will also apply depending on the item. To return a product or order, call customer service at 800-956-6616 or email us at service@home-med-equip.com for instructions and details.

Products must be returned in their original packaging and box(es) and in brand new, original condition with all of the original documentation included. ADHME reserves the right to refuse or deny any refund or exchange if we or the manufacturer conclude the returned product is not in brand new condition.

For health concerns, some bath safety products and personal use items (i.e., commodes, incontinence supplies, bath benches, shower chairs, nebulizers, etc.) are non-returnable for hygienic reasons. Some of the larger items, such as adjustable beds, custom wheelchairs, lift chairs, geri-chairs and recliners, and non-stock items, may also not be returnable pending the manufacturer’s discretion or approval. We do our best to provide products that avoid this last possible situation, but cannot guarantee it.

Product Guarantee

Our recommendations and advice are based on our 30 plus years of combined experience working in the home medical equipment and durable medical equipment industry.

ADHME cannot guarantee any individual’s personal comfort, ability or comprehension in using any particular product we sell because of the diverse levels of disabilities and/or handicaps due to strength, age, mental awareness, health, etc. Any individual who places an order directly online through the ADHME website will be assumed to know the needs, capabilities, and comfort level needs of the individual(s) for whom they are ordering. Please contact us for any help or questions you may have in getting the right product for your needs.

Payment Policy

We accept Visa, Mastercard, American Express and Discover cards. You may also use your PayPal account, qualify for a payment plan through Bread Pay finance, or pay by personal check, money order or cashier’s check (made out to “American Discount Home Medical Equipment”, or simply “ADHME”) and mail it to:

American Discount Home Medical Equipment

P.O. Box 24827

San Jose, CA 95154

Orders will be processed upon receipt of payment. Personal checks are subject to delay (5-7 business days) upon bank clearance. ADHME reserves the right to require a particular form of payment from any individual prior to shipping an order.

Purchase Orders

Purchase Orders from certain institutions or businesses may be emailed to service@home-med-equip.com or faxed toll-free to 800-956-6282. Please include shipping and billing addresses, quantity and item descriptions, and a specific contact person and phone number with your fax. Our payment terms are NET 30 Days.

Multiple Quantity Discounts

Additional discounts are possible with multiple quantities. Please call us at 800-956-6616 or email us at service@home-med-equip.com for any inquiries.

Medicare Assistance

In order to keep our costs down and offer greatly reduced prices, ADHME does not bill Medicare, Medicaid, or any insurance company directly. However, for certain products that Medicare may partially reimburse on a purchase (i.e., commodes, lift chairs, walkers and rollators), we do provide a detailed paid invoice which will include any product HCPCS billing codes. We suggest checking with your private insurance company about possible reimbursement from them with your paid receipt.

Mobile Messaging

In 2026 we decided to adopt mobile messaging for very limited communications with our customers to make important communications with them much more convenient. For example, this would be for shipping notifications, sending coupon codes they request, answering support questions, and very little else. We do not use text messaging for general marketing, so, should you opt in, you don't have to worry about getting a slew of spam from us!

And now the legal speak:

The American Discount Home Medical Equipment mobile message service (the "Service") is operated by American Discount Home Medical Equipment (“American Discount Home Medical Equipment”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to American Discount Home Medical Equipment’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of American Discount Home Medical Equipment through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with American Discount Home Medical Equipment. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18557802652 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other American Discount Home Medical Equipment mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18557802652 or email service@home-med-equip.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please read more about that on this page.

Privacy Policy

We do not share or sell your private information to anyone! The information we collect is only for completing the sales process with you, improving your experience on our site and making it easier to find what you're looking for, and, if you opted in, you may on rare occasions get a sales announcement or important news relevant to your home medical equipment needs, which you can opt out at any time. It's that simple.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

SECTION 2 - CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.How do I withdraw my consent?If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at service@home-med-equip.com.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - BigCommerce

Our store is hosted on BigCommerce Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through BigCommerce's data storage, databases and the general BigCommerce application. They store your data on a secure server behind a firewall.Payment:If you choose a direct payment gateway to complete your purchase, then our merchant account gateway stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.LinksWhen you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

We use cookies sparingly to:

make it easier for returning customers to login and checkout
remember what products were added to the shopping cart

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.